It has become obvious that the way to get the best deals and the best service from the airlines is to pick one and use it exclusively. So a colleague asked me why I fly United. “Hometown airline” is the easy answer. It started when I was in college, because United had hourly flights between O’Hare and National Airport. It still does – almost. One complaint that I regularly hear about United is the lost luggage phenomenon. I can’t remember the last time United mishandled my luggage and I theorize that because the vast majority of my travel involves direct flights, there is a significantly reduced risk of my bag going to the wrong place. So unless there is a really good reason, I fly United.
This week, I stayed in DC for three nights, so I checked a bag. I hadn’t done that in awhile, and when I reached baggage claim at Reagan, I was all eye-rolling about how long it would take for the bags to come out. Then I saw it:
My bag. In a little row with some other bags. It was already there. My bag had gotten on an earlier flight and was waiting for me. Score.
By this afternoon, when I flew home, I was cranky again because checking a bag meant that I wouldn’t be able to fly standby (if I was willing to shell out that $50, I mean). I was early to the airport because I had shared a cab with a colleague who flys American.
Would you believe my bag was waiting for me when I arrived back at O’Hare? Double score.
So thank you, UAL, for making my travel days a bit less sucky.